16th May 2014
Lancaster London, Lancaster Terrace, London W2 2TY
Do you have 'shining stars' within your business who deserve the recognition of a prestigious LSECCF Award?
Being a LSECCF award winner really is something to be proud of, not only as an individual but as a team and an organisation. As one of the industry's most respected and highly regarded award programmes, our categories recognise individuals, teams, and business partnerships which enable the excellence and achievements across the industry.
The awards schedule:
November 2013 - Nominations open.
7th March 2014 - Nominations close.
15th March 2014 - Shortlist announcedon awards webpages.
17th March 2014 - 19th April 2014 - Final Judging
16th May 2014 - Lancaster Hotel, London - Awards Gala Dinner.
Take a look at our categories today, if you would like to nominate for any of the categories, please register your interest and nomination forms and full criteria documents will be emailed to you.
This year, we have introduced 6 new categories:
Supervisor of the Year
Customer Service Manager of the Year
Support Person of the Year
Best use of Social Media
Best Technology Partner
Best Outsourcing Partnership
- Agent of the Year
- Team Leader of the Year
- Supervisor of the Year
- Contact Centre Manager of the Year (under 100 seats)
- Contact Centre Manager of the Year (over 100 seats)
- Customer Service Manager of the Year
- Support Person of The Year
- New Contact Centre Sector Employee of the Year
- For Employer Engagement
- Commitment to & Impact of Training
- Best Complaints Management Team
- Best use of Social Media
- Best use of Technology
- Best Technology Partner
- Best Contact Centre Improvement Strategy
- Best Outsourcing Partnership
- Contact Centre of the Year (under 100 seats)
- Contact Centre of the Year (over 100 seats)
We recnelty held a Webinar: '5 Steps to Success: Top Tips for Entering & Winning Awards'.
Hosted by Trevor Butterowrth, Claudia Thrope & Simon Thorpe, they gave valuable advice on the nomination process. With their industry and judging experiance, they have been able to advise what our judges would typically look for, what things would the judges be looking for in your nomination and what to avoid.
The webinar was recorded and can be viewed here: