Expanding Your Business Connections in the South East, Guildford, Oxford, Canterbury, Chichester, Portsmouth

Focus Topics for Business in the South East

  • Leadership Management within Call/Contact Customer Service Centres
  • Team Leader Selection Development
  • Reward Recognition
  • Analytics
  • Retaining Talent
  • Home workers
  • Telephone Self Service
  • Measuring Customer Satisfaction
  • Customer Insight
  • Workforce Management
  • CRM
  • Employee Engagement
  • Outsourcing
  • Training
  • Call Recording
  • Induction Programmes
  • Benchmarking

Business Contacts in the South East

The most effective networks have a regional focus, providing frequent opportunities to discuss key challenges and identify solutions. Whilst National Bodies will always remain important they are often unable to provide these localised networking events in the desired format or frequency.

Changes in the Public Sector

Councils are expected to find savings through;

  • Smarter procurement, increased collaboration and economies of scale
  • Improving asset management through community budget initiatives, that take forward and deliver increased urgency to the previous Total Place initiative
  • Streamlining and merging operations, back office services, senior management teams and common, secure networks
  • Considering how best to deliver services – perhaps through becoming ‘virtual authorities’ divesting themselves of all but a handful of services and

Speed of benefits rationalisation and fast return on investment are now more critical than ever. The five year business transformation model is dead! Effective portfolio and programme management, sound and determined benefits realisation designed to capture savings, and senior executive ownership for delivering the outcomes will feature in the new armoury. Sponsorship of core ICT projects will be required to be held at CEO level to ensure this is achieved.

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