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16th May 2014
Venue: The Lancaster Hotel, Lancaster Terrace, London W2 2TY
Dress Code: Black Tie
18:30 - Champagne Reception 
19:30 - Awards Gala Dinner
01:00am - Carriages

If you would like to book a table at this event, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

LSECCFA 2014 Hosted by: 
Dominic Holland

One of the country’s most highly regarded and respected comedians, Dominic Holland has enjoyed success as both a stand-up comedian and a writer and is often seen as a panellist on shows including Five's The Wright Stuff, Have I Got News For You and Never Mind the Buzzcocks.

Dominic’s first full length solo show, Red Hot Dutch with Dominic, enjoyed huge success at
the Edinburgh Fringe and he was presented with the prestigious Perrier Newcomer Award. Regularly playing at The Comedy Store and Jongleurs, he quickly moved into television and became a familiar face thanks to his TV round-up on Clive Anderson Now. His sharp observations of everyday life have great appeal, applauded by the critics for their inoffensive nature.

Dominic has written for the late Bob Monkhouse, Harry Enfield, Lenny Henry and Clive Anderson, as well as being the author of three novels including the critically acclaimed Only In America.

His BBC Radio 4 show The Small World of Dominic Holland was followed up with Holland Shorts while on television, he has played a writer in both series of Rob Brydon's Annually Retentive on BBC 3. 


Shortlist Announcement
Agent of the Year
Award sponsored by: Jabra 200 x 103
Adele Sutton - Amicus Horizon
Carly Miller - Enterprise Rent-a-Car
Charlotte Mahoney - Neopost
Debra Baker - Hampshire County Ciuncil
Denise Murphy - London Borough of Harrow
Kim Gurteen - Hampshire County Council
Lizzie Gilbert - Hampshire County Council
Matthew Whichello - Hampshire County Council
Parminder Kaur Gill - London Borough of Harrow
Sophie Harvey - Amicus Horizon
Susie Granaghan - Amicus Horizon

Team Leader of the Year
Award Sponsored by: Brand-Audio-Logo250
Diane Fenwick - Hampshire County Council
Emma Stroud-Osbourn - Neopost
Gemma Wheelhouse - Hampshire County Council
Michelle Clarke - Enterprise Rent-a-Car
Yasmin Smith - Hampshire County Council

Supervisor of the Year
Award sponsored by: Contact Centre 360
Karlene Gambrill - Amicus Horizon
Russell Preston - Enterprise Rent-a-Car
Victoria Casey - Virgin Holidays

Contact Centre Manager of the Year
Award Sponsored by: ISV FINAL 200 x 132
Iain Scotland - Virgin Holidays
Kate Stubbs & Steve Hawker - Hampshire County Council
Kelly Vedash - L&Q
Nersan Gopal - HGS

New Contact Centre Sector Employee of the Year
Award sponsored by: ciptex-orange-250x95
Emily Brunwick - Which? 
Kallin Griffiths - Hampshire County Council
Kim Furnell - Hampshire County Council
Matthew Young - Virgin Holidays
Zoe Capel - Hampshire County Council

Support Person of the Year
Award sponsored by: Logo Vocalcom rouge 400
John Mairs - Enterprise Rent-a-Car
Katy Harding - Enterprise Rent-a-Car
Garth Harriman - Neopost

innovation & improvement Award
Travel Republic

Best Complaints Management Team
Award sponsored by: Charter UK logo
Amicus Horizon
Royal Borough of Kingston
Virgin Holidays

Contact Centre of the Year - Under 100 Seats
Amicus Horizon
Enterprise Rent-a-Car
Nuffield Health
West London Mental Health NHS Trust
Virgin Holidays

Contact Centre of the Year - Over 100 Seats
Award sponsored by: oni-logo-colour
Hampshire County Council
Saga Holidays

Congratulations to all of our finalists. Final judging will take place week commencing 22nd April 2014. The awards gala dinner will be held on the 16th May 2014. 
For more information on the Awards Gala Dinner please contact Trevor Butterworth on 07932 669 299. 

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