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2014
 
Shortlist Announcement
 
Agent of the Year
 
Adele Sutton - Amicus Horizon
 
Carly Miller - Enterprise Rent-a-Car
 
Charlotte Mahoney - Neopost
 
Debra Baker - Hampshire County Ciuncil
 
Denise Murphy - London Borough of Harrow
 
Helene Dearling - Enterprise Rent-a-Car 
 
Kim Gurteen - Hampshire County Council
 
Lizzie Gilbert - Hampshire County Council
 
Matthew Whichello - Hampshire County Council
 
Parminder Kaur Gill - London Borough of Harrow
 
Sophie Harvey - Amicus Horizon
 
Susie Granaghan - Amicus Horizon
 
 

 
Team Leader of the Year
 
Diane Fenwick - Hampshire County Council
 
Emma Stroud-Osbourn - Neopost
 
Gemma Wheelhouse - Hampshire County Council
 
Michelle Clarke - Enterprise Rent-a-Car
 
Yasmin Smith - Hampshire County Council
 

 
Supervisor of the Year
 
Karlene Gambrill - Amicus Horizon
 
Russeell Preston - Enterprise Rent-a-Car
 
Victoria Casey - Virgin Holidays
 

 
 Contact Centre Manager of the Year
 
Iain Scotland - Virging Holidays
 
Kate Stubbs & Steve Hawker - Hampshire County Council
 
Kelly Vedash - L&Q
 
Nersan Gopal - HGS
 

 
New Contact Centre sector Employee of the YEar
 
Emily Brunwick - Which? 
 
John Mairs - Enterprise Rent-a-Car
 
Kallin Griffiths - Hampshire County Council
 
Kim Furnell - Hampshire County Council
 
 
 
Matthew Young - Virgin Holidays
 
Zoe Capel - Hampshire County Council
 

 
Support Person of the Year
 
Katy Harding - Enterprise Rent-a-Car
 
Garth Harriman - Neopost
 

 
innovation & improvement Award
 
Noble Systems
 
Travel Republic
 
Ukash
 

 
Best Complaints Management Team
 
Amicus Horizon
 
L&Q
 
Royal Borough of Kingston
 
Virgin Holidays
 

 
Contact Centre of the Year - Under 100 Seats
 
Amicus Horizon
 
Enterprise Rent-a-Car
 
L&Q
 
Nuffield Health
 
Ukash
 
West London Mental Health NHS Trust
 
Virgin Holidays
 

 
 Contact Centre of the Year - Over 100 Seats
 
Hampshire County Council
 
Saga
 
Sitel
 
 
 

 
 
 
Congratulations to all of our finalists. Final judging will take place week commencing 22nd April 2014. The awards gala dinner will be held on the 16th May 2014. 
 
 
 
For more information on the Awards Gala Dinner please contact Trevor Butterworth on 07932 669 299. 
 
 

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