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16th May 2014
 
L1
 
Venue: The Lancaster Hotel, Lancaster Terrace, London W2 2TY
 
Dress Code: Black Tie
 
18:30 - Champagne Reception 
 
19:30 - Awards Gala Dinner
 
01:00am - Carriages
 

If you would like to book a table at this event, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 
 
 

LSECCFA 2014 Hosted by: 
 
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Dominic Holland

One of the country’s most highly regarded and respected comedians, Dominic Holland has enjoyed success as both a stand-up comedian and a writer and is often seen as a panellist on shows including Five's The Wright Stuff, Have I Got News For You and Never Mind the Buzzcocks.

Dominic’s first full length solo show, Red Hot Dutch with Dominic, enjoyed huge success at
the Edinburgh Fringe and he was presented with the prestigious Perrier Newcomer Award. Regularly playing at The Comedy Store and Jongleurs, he quickly moved into television and became a familiar face thanks to his TV round-up on Clive Anderson Now. His sharp observations of everyday life have great appeal, applauded by the critics for their inoffensive nature.

Dominic has written for the late Bob Monkhouse, Harry Enfield, Lenny Henry and Clive Anderson, as well as being the author of three novels including the critically acclaimed Only In America.

His BBC Radio 4 show The Small World of Dominic Holland was followed up with Holland Shorts while on television, he has played a writer in both series of Rob Brydon's Annually Retentive on BBC 3. 


 

 
 
Shortlist Announcement
 
Agent of the Year
 
Award sponsored by: Jabra 200 x 103
 
Adele Sutton - Amicus Horizon
 
Carly Miller - Enterprise Rent-a-Car
 
Charlotte Mahoney - Neopost
 
Debra Baker - Hampshire County Ciuncil
 
Denise Murphy - London Borough of Harrow
 
Kim Gurteen - Hampshire County Council
 
Lizzie Gilbert - Hampshire County Council
 
Matthew Whichello - Hampshire County Council
 
Parminder Kaur Gill - London Borough of Harrow
 
Sophie Harvey - Amicus Horizon
 
Susie Granaghan - Amicus Horizon
 
 

 
Team Leader of the Year
 
Award Sponsored by: Brand-Audio-Logo250
 
Diane Fenwick - Hampshire County Council
 
Emma Stroud-Osbourn - Neopost
 
Gemma Wheelhouse - Hampshire County Council
 
Michelle Clarke - Enterprise Rent-a-Car
 
Yasmin Smith - Hampshire County Council
 

 
Supervisor of the Year
 
Award sponsored by: Contact Centre 360
 
Karlene Gambrill - Amicus Horizon
 
Russell Preston - Enterprise Rent-a-Car
 
Victoria Casey - Virgin Holidays
 

 
Contact Centre Manager of the Year
 
Award Sponsored by: ISV FINAL 200 x 132
 
Iain Scotland - Virgin Holidays
 
Kate Stubbs & Steve Hawker - Hampshire County Council
 
Kelly Vedash - L&Q
 
Nersan Gopal - HGS
 

 
New Contact Centre Sector Employee of the Year
 
Award sponsored by: ciptex-orange-250x95
 
Emily Brunwick - Which? 
 
Kallin Griffiths - Hampshire County Council
 
Kim Furnell - Hampshire County Council
 
Matthew Young - Virgin Holidays
 
Zoe Capel - Hampshire County Council
 

 
Support Person of the Year
 
Award sponsored by: Logo Vocalcom rouge 400
 
John Mairs - Enterprise Rent-a-Car
 
Katy Harding - Enterprise Rent-a-Car
 
Garth Harriman - Neopost
 

 
innovation & improvement Award
 
Travel Republic
 
Ukash
 

 
Best Complaints Management Team
 
Award sponsored by: Charter UK logo
 
Amicus Horizon
 
L&Q
 
Royal Borough of Kingston
 
Virgin Holidays
 

 
Contact Centre of the Year - Under 100 Seats
 
Amicus Horizon
 
Enterprise Rent-a-Car
 
L&Q
 
Nuffield Health
 
Ukash
 
West London Mental Health NHS Trust
 
Virgin Holidays
 

 
Contact Centre of the Year - Over 100 Seats
 
Award sponsored by: oni-logo-colour
 
Hampshire County Council
 
Saga Holidays
 
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Congratulations to all of our finalists. Final judging will take place week commencing 22nd April 2014. The awards gala dinner will be held on the 16th May 2014. 
 
 
 
For more information on the Awards Gala Dinner please contact Trevor Butterworth on 07932 669 299. 
 
 

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